Outlook обнаружена неполадка с существующим компонентом normalemail dotm

Обновлено: 22.01.2025

The Word object model and the Outlook object model are not the same. Maybe the easiest way to understand this is to consider that you are in Word and you want to press Send/Recieve (a standard command in Outlook) but its not there?? Why, because that is what Outlook does but not Word. Now try to open the Inbox in Word - not going to happen because Word doesn't do Inbox's.

You want some of the feature from Word to be available in Outlook but if they all were then there would not be an outlook program. But how many people need Bibliographies and Footnotes in there email?

For a macro that runs in Word to run exactly the same in Outlook would require that both programs have the same object model - which means all their commands must be exactly the same. From the discussion above you can see why this is not the case.

It is not to say that you can't copy code from Word to Outllook but most likely you will need to modify it.

If this answer solves your problem, please check, Mark as Answered . If this answer helps, please click the Vote as Helpful button. Cheers Shane Devenshire

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What you say is true. Splitting off the Outlook use of Word from the main Word application solved many issues but this was one of the prices to be The WordEditor property in Outlook returns a Word Document object, so, assuming you are using macros that work primarily on the ActiveDocument, there probably isn't a huge conversion effort necessary, but the devil, as they say, is in the detail, and it depends very much on exactly what you It is possible, if convoluted, to access some components of the Normal (not Email) template from Outlook, including AutoTexts indirectly, but it does require a good working knowledge of Word and VBA, and it does not use everyday techniques. It is also possible to load Building Block templates and use Building Blocks directly but, again, it is not totally > The Outlook Editor and the Word run on two different templates! Not only > are the Word macros not available in the Outlook Editor but the formatted > AutoCorrect entries and the AutoText entries that are stored in the > Normal.dotm of the Word because the editor runs on another template. Every > time you need to update the NormalEmail.dotm in order to have them > They should have allowed the option to use Word as your Outlook Editor, as > Does anybody know how I can convert the Word macros to the Outlook Editor > macros? You do not have the option to record a macro in the editor of

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Does anybody know how I can convert the Word macros to the Outlook Editor macros? You do not have the option to record a macro in the editor of outlook.

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I avoid converting and duplicating wherever possible (life being too short) so my answer to your question is - change the question.
Rather than convert Word macros - use them in Word.
I left the following answer to the similar question " Using Word macros in an Outlook email editor window: is it possible? " (the short answer is: Yes, with a great deal of unnecessary bother - but why bother?):

As an example, let's say that I want to create or reply to an email (>95% of my use of Outlook).
As soon as the Outlook editor opens with my signature - and any previous emails in the case of a reply - I Cut the lot, switch to the blank Word document that I always have open ready for the purpose, and Paste.
I use Word with all of its macros, dictionaries, AutoCorrect and AutoText facilites, etc. - no need to learn how to export or convert anything.
As soon as I am content with message, I Cut the lot, switch back and Paste it into the Outlook editor where I can do email things (To, Cc, attachments, tags, etc.).

If I need to modify or create a new macro, I just have to do it once - in Word. Changes to dictionaries etc - just once; forget the Outlook editor and having to do everything twice.
There may some be Outlook specific things that you want to automate, so use Outlook for those. Horses for courses.

Having decided that there was no reasonable alternative, I surprised myself at how quickly I adapted to switching between Outlook & Word and back (using quickly learnt keyboard shortcuts). A very few extra keystrokes for an overall gain in productivity and peace of mind.

This may not be a solution for all situations, but for my use of Outlook, it's better than any of the other alternatives I've tried. I hope it helps.

I have installed office 2010 on a new users computer and every time I close the program it keeps asking me to save the NormalEmail.dotm to a network location I try saving it to local locations and even the network location and it still pops up. any ideas on how to get this to go away?

It is probably an add-in problem

Start outlook in safe mode go to Start->run-> type: outlook.exe /safe if it opens and closes correctly you know that its an issue with an add-in

if so this link will show you how to disable add-ins

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It is probably an add-in problem

Start outlook in safe mode go to Start->run-> type: outlook.exe /safe if it opens and closes correctly you know that its an issue with an add-in

if so this link will show you how to disable add-ins

I ran it in safe mode and it closed fine, it must be our newforma add in causing issues again. I will submit a help ticket with them and see what they can do about it.

Thanks for the help!

Ok, so I read this and got quite excited as starting Outlook in safe mode worked and the popup never appeared, so I disabled all addins, was going to enable them one by one to find out which was causing the problem.

It still popped up with all add-ins disabled, I could cry. :(

Any suggestions please?

This seems to apply to individuals who have a workgroup shared templates path. I believe that Office products look at the local templates path and if a local file does not exist for the normal templates, then looks to the shared location before generating one locally.

The following was my fix:

Create A GPP GPO as follows:
User Configuration --> Preferences --> Windows Settings -->Files --> New File Action: createSource File(s): [path to your workgroup shared templates]\normal.dotmDestination: %appdata%\Microsoft\Templates\Normal.dotm
Then do the same for normalemail.dotm

Then the users' profiles will always have a local copy of the file and it will stop looking at the shared path.

It is probably an add-in problem

Start outlook in safe mode go to Start->run-> type: outlook.exe /safe if it opens and closes correctly you know that its an issue with an add-in

if so this link will show you how to disable add-ins

5 Replies

It is probably an add-in problem

Start outlook in safe mode go to Start->run-> type: outlook.exe /safe if it opens and closes correctly you know that its an issue with an add-in

if so this link will show you how to disable add-ins

I ran it in safe mode and it closed fine, it must be our newforma add in causing issues again. I will submit a help ticket with them and see what they can do about it.

Thanks for the help!

It still popped up with all add-ins disabled, I could cry. :(

Any suggestions please?

The following was my fix:

Create A GPP GPO as follows:
User Configuration --> Preferences --> Windows Settings -->Files --> New File Action: createSource File(s): [path to your workgroup shared templates]\normal.dotmDestination: %appdata%\Microsoft\Templates\Normal.dotm
Then do the same for normalemail.dotm

Then the users' profiles will always have a local copy of the file and it will stop looking at the shared path.

But I am not sure if people follow answered questions - I tried disabling add-ins (all) and Outlook still prompts me to save the NormalEmail when closing.

I read that creating a registry entry: HKEY_CURRENT_USER\\Software\\Microsoft\\Office\\Outlook\\Addins\\Microsoft.OutlookBackup.1
DWORD: RequireShutdownNotification
Value: 1

Would help, but it never.

Every one of my users is on the same build and same version of Office, but its only happening on one machine.

I went into Word and looked at the Prompt save kind of thing for templates there and everything is normal. I dont know where to go now :(

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Just out of curiosity, have you tried running Outlook in safemode (outlook.exe /safe)?

What happens if you log into the machine and configure Outlook? Any strange permissions on the Program Files directory?

When I login as safe mode, it is ok, it doesnt prompt for save.

What do you mean permissions on the Program directory?

I am wondering what would happen if you close outlook, navigate to the folder where the normalemail.dotm template is located and you delete it or rename it with .old. When Outlook opens again it will recreate the normalemail.dotm. Maybe the current one is corrupted?

It doesnt do that with anyone else though, and we are all using templates in a workgroup so I cant delete it and reinstate unfortunately. Besides it wouldnt recreate as that user because they wont have the permissions to save to the shared template directory.

I have the same problem. So did my co-worker but he fixed it and doesn't know how :(

Deleting the normalemail.dotm file in the company's templates folder isn't an option.

Changing the file paths for the templates a) doesn't work and b) goes against our company policy.

I've tried fresh install, repair, removed all my addins (because it works fine in safe mode) and it still asks to save it.

It is far from critical. but it is aggravating as all get out.

This link is private

Need to create the folders in the user profile for the normal.dotm and normalemail.dotm.

Looking into a way to automate this. i had this problem for all new users that did not open outlook before group policy set their template paths to a read only folder. %appdata%\Roaming\microsoft\Templates

As far as i can tell outlook will not use this template but needs it to exsist.

This Worked for me:

If you use Office 2013, change 14.0 to 15.0

The following was my fix:

Create A GPP GPO as follows:

User Configuration --> Preferences --> Windows Settings -->Files -->
New File
Action: create
Source File(s): [path to your workgroup shared templates]\normal.dotm
Destination: %appdata%\Microsoft\Templates\Normal.dotm

Then do the same for normalemail.dotm

Then the users' profiles will always have a local copy of the file and it will stop looking at the shared path.

I have begun having this problem and I'm not sure why. However, I do know the circumstances of when it happens. When I right click on a message and mark it as junk and block the user, I then get a prompt on closing to "save" the information. If I say no, nothing happens. If I say yes, it gives me an error the item isn't found or in use or something to that affect. If during the session, I marked two senders as junk and blocked, then I get two save prompts. If I don't mark anyone as blocked, I get no prompts.

Since marking an item as junk moves it from "open" to the junk folder, I'm wondering if the systems gets confused by that. That is, it thinks it is still open but then can't find it in the original folder (typically the inbox).

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